Refund & Digital Delivery Policy
We stand behind the fidelity of every recording. Here is how instant delivery works and how we support our fan community.
01. Instant Digital Delivery
All music on DJ Cash Record Store is provided as instant digital goods. Upon successful completion of your checkout:
- You are immediately presented with a receipt page containing direct download buttons for 24-bit Lossless Studio WAV and 320kbps MP3 files.
- An automated confirmation email containing your permanent Customer Music Vault link is dispatched immediately to your email address.
- The purchased items are permanently bound to your account in our digital vault for on-demand streaming and re-downloading at any time.
02. Non-Tangible Goods & Refund Terms
Because our products are high-resolution, unencrypted digital master audio files that can be immediately saved to your local device upon purchase, all sales are generally final and non-refundable once download tokens have been issued.
Fan Satisfaction Guarantee: While sales are final, DCX Media Group and DJ Cash are committed to making sure every fan gets what they paid for in pristine fidelity. If you encounter any technical glitch, corrupted file archive, or download issue, we will work with you directly until it is resolved.
03. Eligible Refund Situations
We gladly issue prompt, full refunds in the following circumstances:
- Duplicate Accidental Charges: If an unintended double purchase occurs due to network connection lag or browser refresh during checkout.
- Unresolvable File Corruption: If a master audio file is verifiably defective or incomplete, and our technical team cannot provide a working replacement within 48 hours.
04. Lost Files & Device Switching
If you lose your downloaded audio files, crash your hard drive, or purchase a new smartphone or computer, you never need to rebuy your music.
Simply navigate to My Music Vault, enter the email address used during purchase, and click "Send Magic Link". You will immediately receive a single-use login link granting full access to stream and re-download your entire purchased discography.
05. How to Request Assistance
If you experience any issues downloading your tracks or need help with a transaction, please visit our Fan Support & Contact page with your order number and email address. Our team at DCX Media Group responds to all fan inquiries promptly within 24 to 48 hours.